Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm to you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your website of the courier you selected.

We ship globally with a current focus on United Arab Emirates, Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar. For shipping outside of these countries, please reach out to our support through our helpdesk support@ciel-fashion.com.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented on the checkout page. You can find them when choosing a delivery method before confirming your order.

You can purchase on our website using a debit or credit card through Visa or MasterCard. We also offer Samsung Pay, Discover, and JCB. All the payments are secured. You can choose your payment method at checkout.

We currently support AED (Emirati Dirham). However, the prices displayed on the website reflect your local currency. If your credit or debit card use another currency, then you will be charged in USD or AED, depending on your bank. Your bank will apply the corresponding conversion rate of the currency you choose.

We ship globally with a current focus on United Arab Emirates, Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar. For shipping outside of these countries, please reach out to our support through our helpdesk support@ciel-fashion.com

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented on the checkout page. You can find them when choosing a delivery method before confirming your order.

Yes. Some collections are eligible for next day shipping and others usually take 3-7 days. This depends on the collection you buying from and your location. All these details are mentioned upon checkout and on the items' pages.

Deliveries in GCC may be subject to customs duties and taxes. Our delivery partner will handle the clearance and invoice you in local currency for the duties and taxes linked to your order, if any.
 
For more information, please refer to the website of the delivery partner handling your delivery.

Yes, for some collections. On the item's page you can see whether it is eligible for free exchange; for other items, shipping fees may apply. We recommend checking the size chart on each product page to avoid exchanges. Please read our Exchange Policy.