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Frequently Asked Questions

We ship globally with a current focus on United Arab Emirates, Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar. For shipping outside of these countries, please reach out to our support through our helpdesk support@ciel-fashion.com

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented on the checkout page. You can find them when choosing a delivery method before confirming your order.

Please read our Refunds& Returns Policy.

You can purchase on our website using a debit or credit card through Visa or MasterCard. We also offer Samsung Pay, Discover, and JCB. All the payments are secured. You can choose your payment method at checkout.

Yes. We offer both economical and express shipping. Please choose the most convenient option for you! You can select fast shipping after having entered your delivery location.

Contact us

Customer Care team available from 10am - 10pm

WhatsApp

Chat with us and share files
+971585503644

We will reply to you in 30 - 45 minutes

Phone

+971 4 570 4176

If we do not answer, we will call back within 1 hour.

E-mail

support@ciel-fashion.com

We will reply to you within 2 hours