Shipping & Delivery

Update: Due to the current situation as a result of COVID-19 pandemic and other global circumstances, there may be some delays in the processing and shipping of some orders. Stay safe!

  • Shipments will be processed once the payment is made through the accepted payment terms on our website.
  • We offer worldwide delivery but with some exclusions.
  • For Local and GCC shipments, we have partnered with pioneer shippers to ensure the order is delivered on time.
  • We process and ship all our orders 6 days a week, except for local weekends and the Public Holidays where our warehouses are located.
  • Luciano LLC, the mother company of Ciel, and Ciel (www.ciel-fashion.com) will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
  • You may be required to sign receipt of your delivery.
  • By placing an order you are offering to purchase a product, and subject to the terms of supply.
  • Your receipt of an order confirmation does not indicate our acceptance of your order and it does not confirm our offer to sell. Luciano LLC and Ciel have the right to accept or decline your order at any time after receipt of your order. In this case, a full refund will be issued. All orders placed must obtain pre-approval with an acceptable method of payment from Luciano LLC and Ciel. We may require additional verifications or information before accepting any order.
  • Luciano LLC and Ciel reserve the right to refuse any order without giving a reason. If we cancel an order, we will make all reasonable attempts to contact you using the details provided. The received money will be refunded using the method of payment received. 
  • Luciano LLC and Ciel have the right to refuse or cancel any order placed for products listed at the incorrect price.
  • Price 
    • Prices displayed on the Site are shown in local currencies most of the times and in USD in other times. Prices are subject to change at any time.
    • Delivery costs, if any, will be charged in addition to the price of the products depending on the delivery method selected by the customer.
    • Unless otherwise stated, any accessories shown on any image of products are not included in the price.
  • Change of Address
    • Luciano LLC and Ciel cannot be held responsible for an incorrect address being entered on your order. If you complete your order and then notice that the address details are incorrect, please contact us immediately.
  • Payment
    • Customers must pay Luciano LLC and Ciel for the products at the time of placing your order using the site. Luciano LLC and Ciel accept Visa, MasterCard, Samsung Pay, Apple Pay, Paypal, and CoD (Cash on Delivery; available only for some collections in UAE only). Customers must comply with the terms and conditions of these providers.
    • If you elect to pay by Visa or MasterCard, charging or debiting of your payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your order will not be recorded or processed.
    • Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. This is momentarily and will take place while you are checking out. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the site at the check-out stage. Your card will be debited once the order has been accepted.
  • Discount Codes
    • Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited time only.
    • The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping.
  • Security
    • When placing an order, you undertake that you are an authorized user of the credit or debit card used to place your order. If you are not the cardholder listed on the credit card, do not make a purchase using the site. Luciano LLC and Ciel will report any instances of credit card fraud to the Police and Banking authorities.
    • In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
  • Shipping & Delivery
    • For our private label collection, orders from UAE are dispatched on the same day. This will show on the product page as "Free Next Day Delivery". If the order is placed before 1.30pm, you will receive your order the next day, excluding local weekends and public holidays. For orders from GCC except UAE, items will be delivered in 3 - 7 days. All deliveries in GCC are free.
    • For other collections, we aim to process your order within 24-48 hours of it being placed. This will show on the product page as "Free Express Delivery". Once the order is processed, we will arrange your order pick up and delivery. Please note that the timeframes mentioned on our website are estimations. But please rest assured we do our best to deliver as quick as possible - we very rarely had any delays.
    • Luciano LLC and Ciel process orders 6 days per week, excluding local Public Holidays where our warehouses are located.
    • Luciano LLC and Ciel will email you to confirm the order and again at the time of dispatch.
  • Overseas Orders (outside UAE)
    • We will bill your credit or debit card in USD and the card issuer will convert the charges for you. If you have any questions about currency conversions, please contact your bank or financial institution.
    • The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card issuer. 
  • Customs
    • Customers may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from one country to another. Therefore, we suggest that you check the requirements in your country before placing an order. We will not be liable for any customs or import duties.
  • Gift Voucher
    • Valid for one use only. Gift Vouchers cannot be reloaded and may only be refunded if there is a remaining amount that, in the reasonable opinion of the trader, cannot be conveniently used. Any refunds will go to the purchaser of the voucher, not the recipient. Vouchers have an expiry date and do not cover postage.