We want you to be delighted with your purchase. Handling exchanges is an essential part of our customer service. Ciel is here to help! We have put together the following friendly process to make this process easier.
Orders from UAE, GCC, and Lebanon
Please make sure:
- The item you wish to replace is still in its original condition and not used.
- You are still within 2 days of receiving the item.
- In case of exchange, and subject to availability, please send an email to support@ciel-fashion.com or chat with us on Whatsapp and let us know about your exchange request. The replacement item must be of the same or higher value than the item you are exchanging. If it has a higher price, we will send you a payment link for the difference after inspecting the returned item, and we will ship the replacement only when the payment is fulfilled. There will be an exchange fee ranging from $5 to $20.
- Swimsuits cannot be exchanged.
Orders from the USA
We don't accept returns for a refund, except for items with a manufacturing defect. You can exchange your item within 5 days of delivery.
- The item you wish to replace is unworn and unwashed, in its original condition, with all tags attached.
- You are still within 5 days of receiving the item.
- To exchange, and subject to availability, please send an email to support@ciel-fashion.com or chat with us on Whatsapp with your order number and the item you would like instead. We will confirm your exchange fee and send you the return instructions. Once we receive and inspect the item, we will ship your replacement.
- An exchange fee ranging from $10 to $40 applies.
- The replacement item must be of the same or higher value than the item you are exchanging. If it has a higher price, we will send you a payment link for the difference and ship the replacement once paid.
- If your item has a manufacturing defect, or we sent you the wrong item, contact us within 5 days of delivery with a photo. We will replace it or refund it in full, and cover all shipping costs.
- Swimsuits cannot be exchanged.
Orders from Canada, Europe, UK, Africa, and APAC
- The item you wish to replace is still in its original condition and not used
- You are still within 5 days of receiving the item
- In case of exchange, and subject to availability, please send an email to support@ciel-fashion.com or chat with us on Whatsapp and let us know about your exchange request. International orders do not qualify for free return shipping. The return cost will be deducted from total refund amount if any. Exceptions include defective items and shipping errors made by Ciel.
- Duties and taxes will only be refunded if they were paid at checkout on our website. If the duties and taxes are paid, the amount will not be credited for original duties and taxes.
- The replacement item must be of the same or higher value than the item you are exchanging. If it has a higher price, we will send you a payment link for the difference and ship the replacement once paid.
- In case of exchange, shipping fees will apply.
- Swimsuits cannot be exchanged.
Happy shopping!
